About returns, exchanges, and refunds l ARVOS
If the delivered product is ``damaged or soiled,'' ``defective,'' or ``you received a product that is different from what you ordered,'' we will replace it as soon as possible.
However, if we are unable to provide a replacement product due to out of stock or other reasons, we will issue a refund. Please note that depending on your location, it may take some time for your replacement product to be delivered.
Please contact us via "Contact Us" within 7 days after delivery. We will provide you with instructions on how to take care of the item, including how to pick it up. We will bear the shipping costs for returning the item. A receipt or proof of purchase is required to complete the return.
If the value of the returned item exceeds ¥75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any damage or loss during return shipping.
Please note that we cannot accept returns or exchanges due to customer reasons such as "wrong size or image" or "wrong order".
In addition, due to the characteristics of viewing on the monitor screen, the image of the product may differ from the actual color depending on the environment and settings of use.
Please note that we cannot accept returns or exchanges in that case.
Also, please note that exchanges (returns) cannot be made in the following cases.
- Products more than 8 days after delivery
- Products that have been used once
- Products that have been soiled or damaged by the customer
- If accessories are missing
- Please be sure to return the item in the same packaging that was used when you received it.
Refund (if applicable)
After we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically applied to your credit card or original payment method within a certain number of days.
Delayed or non-processed refunds (if applicable)
If you haven't received your refund yet, please double check your bank account first. If the information you entered is correct, please contact your credit card company. It may take some time after we complete the refund process for you to actually receive your refund.
Then contact your bank. There may be some processing time before your refund is issued.
If you still cannot confirm the refund after making the above inquiry, please contact us at arvoshome@gmail.com.